8mbet's Privacy Policy

1 Types of Information We Collect

We collect the following types of information in order to operate our services properly:

• Identity information: Your full name, date of birth, and details relating to your national ID card or passport — required for account verification.
• Contact information: Email address and mobile number — for account registration and important notifications.
• Financial information: bKash, Nagad, Rocket, or bank account details — for processing deposits and withdrawals. We do not store any full card or account numbers.
• Device & technical information: IP address, browser type, operating system, and device identifiers — for security and fraud prevention.
• Activity information: Gaming history, bet amounts, transaction details, and time spent on the platform — for account management and implementing responsible gaming policies.
• Communication records: The content of customer support chats and emails — for improving service quality and resolving disputes.

2 How We Collect Information

We collect your information in the following ways:

• Information you provide directly: Information you voluntarily submit when creating an account, logging in, making a deposit, or requesting a withdrawal.
• Automated collection: Information about your use of the platform is automatically recorded through cookies, pixel tags, and web beacons.
• From third parties: Confirmation information obtained from identity verification agencies or payment processors as needed.

3 Why We Use Your Information

8mbet uses your information only for the following legitimate purposes:

• Account management: To create, verify, maintain, and secure your account.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer support: To respond to your questions, complaints, and requests and to provide effective resolutions.
• Security & fraud prevention: To detect and prevent illegal activity, money laundering, or fraud.
• Responsible gaming: To analyze your gaming behaviour and, where necessary, recommend setting limits or taking a temporary break.
• Legal compliance: To ensure adherence to applicable laws and regulations and to provide required information to regulatory authorities.
• Service improvement: To improve the platform and make the user experience smoother and more enjoyable.
• Communications: To send important policy updates, security alerts, and notifications relating to your account.

4 Marketing Communications

With your consent, we may send you information about relevant offers, bonuses, and promotions by email. You may opt out of these communications at any time — simply let our support team know and we will act promptly. Opting out of marketing messages will not affect the transactional notifications related to your account.

5 Who We Share Information With

8mbet does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment processors: Financial information required to complete bKash, Nagad, Rocket, or bank transfers is shared with the relevant payment service providers.
• Identity verification services: Trusted third parties may be engaged to assist with account verification.
• Technology partners: Software and server service providers that support the operation of our platform — who are bound by strict confidentiality agreements.
• Legal authorities: In response to a lawful order or warrant from a court or competent regulatory authority.
• Business succession: In the event of a company merger or acquisition, where users will be notified in advance.

Outside the circumstances listed above, we do not share your information with any third party without your permission.

6 Technical & Organisational Safeguards

8mbet uses industry-standard security measures to keep your personal information secure. Our security framework includes:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Role-based access controls: Only authorised staff may view your information, and only to the extent required for their specific role.
• Regular security reviews: Our systems and processes are regularly tested by security specialists.
• Secure server infrastructure: Our servers are housed in protected data centres and backed up on a regular basis.
• Two-factor authentication: An additional layer of verification is active for sensitive account actions.

Please note that no method of transmission over the internet is 100% secure. We are committed to ensuring the highest level of protection, but information security is a shared responsibility. Keep your password and login details confidential.

7 Data Retention Period

We retain your information only for as long as necessary. Even after an active account is closed or deleted, certain information may be retained for a specified period to meet applicable legal obligations, resolve disputes, and enforce agreements. Financial transaction records are retained for the period required by law. Once the specified period has passed, information is securely deleted or anonymised.

8 Use of Cookies

Cookies are small text files stored in your browser. 8mbet uses cookies for the following purposes:

• Essential cookies: These are necessary to maintain login sessions and ensure the basic functionality of the platform.
• Performance cookies: Used to analyse which parts of the platform are used most, in order to improve the service.
• Functionality cookies: Used to remember your preferred language, display settings, and other preferences.
• Security cookies: Used to detect unauthorised access and suspicious activity.

You can disable cookies from your browser settings, but doing so may limit some features of the platform.

9 Your Rights Regarding Your Information

8mbet grants its users the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, information required to fulfil legal obligations may be retained.
• Right to restrict processing: In certain cases you may request that the use of your information be limited.
• Right to data portability: You may request to receive your information in a structured, readable format.
• Right to object: You may object to certain types of use of your information.

To exercise any of the above rights, please contact our customer support team. We will respond to your request within a reasonable time.

10 Protection of Minors

8mbet strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and over only. If we become aware that information from a minor has been collected inadvertently, we will delete it immediately and close the relevant account.

11 Cross-Border Data Flows

Our server infrastructure and some service providers may be located outside Bangladesh. Where your information is transferred internationally, we ensure that the parties involved maintain appropriate data protection standards and are bound by agreements consistent with our privacy policy. The highest standards are followed to protect your information regardless of where it is held.

12 Third-Party Links & Services

Our platform may at times connect with third-party payment gateway or game provider interfaces. These third parties have their own privacy policies for which 8mbet is not responsible. We advise you to review the privacy policy of any third-party service before using it.

13 Changes to This Policy

8mbet reserves the right to update this Privacy Policy as needed. If any significant change is made, we will notify you via your registered email or with a notice when you log in to the platform. The date of the revised policy will be noted at the top of this page. Continuing to use the platform after a change has been made will be considered acceptance of the updated policy.

14 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. We are available in both Bengali and English, 24 hours a day, 7 days a week.

15 Applicable Law

This privacy policy is governed by the applicable legal framework. If any dispute arises, both parties will first attempt to resolve it through negotiation. If any provision of this policy is found to be unenforceable, the remaining provisions will remain fully in effect.

21+  This platform is for users aged 21 and above only. Online gaming carries a risk of addiction — please play responsibly.