❓ Frequently Asked Questions
8mbet Q&A — All Answers in One Place
From deposits to bonus terms, VIP benefits to customer support — find detailed answers to everything you want to know about 8mbet right here.
If a question comes to mind while using 8mbet, this page is your first stop. We have organised the most commonly asked questions into four main sections — deposits and withdrawals, bonus terms, customer support, and our VIP program. Every answer has been written with Bangladeshi players in mind, so you can find the right information quickly and easily.
Frequently Asked Questions
The minimum deposit at 8mbet is ৳200, regardless of the payment method. This limit applies to bKash, Nagad, Rocket, and bank transfer alike. Players with a small budget can get started easily. Just make sure your mobile wallet or bank account has enough balance.
Log in to your 8mbet account, go to the Cashier section, and select bKash as your deposit method. Send the required amount to the number shown and confirm with your transaction ID. The funds are usually added to your account within a few minutes. If you run into any issues, contact us via live chat.
8mbet currently supports four popular methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank can be used. The minimum deposit amount of ৳200 applies to all methods.
First, get your transaction ID or reference number from your mobile wallet or bank message. Then send that information to 8mbet via live chat or email at [email protected]. Our team will verify the transaction and update your account promptly. Keeping a screenshot of your payment speeds up the process.
8mbet does not charge any processing fee on deposits. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges — this depends on that service's own policy. It is a good idea to check the fee details in your wallet app before sending.
No. The 8mbet welcome bonus can only be claimed once per account. It is a 100% bonus on your first deposit, up to ৳20,000. If the same person tries to claim the bonus by opening multiple accounts, that is a violation of the rules and the accounts may be suspended.
Yes, if you do not want a bonus or would like to cancel one that is currently active, contact customer support. Keep in mind that cancelling a bonus will forfeit any winnings earned from that bonus. It is best to read the terms carefully before accepting a bonus.
Slots games generally count in full toward the wagering requirement. Live casino and table games may contribute partially or not at all. For specific details, read the terms on the promotions page or ask via live chat. The wagering is calculated on the bonus amount only — the deposit amount is not added in.
Say you deposit ৳1,000 and receive a ৳1,000 bonus. The wagering requirement is 25x, applied to the bonus amount only. So you need to place ৳1,000 × 25 = ৳25,000 in bets before you can withdraw winnings from the bonus. The ৳1,000 deposit is not included in this calculation.
Yes, every bonus has an expiry period. If the wagering requirement is not met within the set time, the bonus and any winnings earned from it will be cancelled. For exact expiry details on a specific offer, check the promotions page or ask our support team via live chat.
To get a faster resolution, have the following ready before reaching out: your registered email or mobile number, a brief description of the issue, your transaction ID or a screenshot of the payment if relevant, and the approximate time the issue occurred. Having this information on hand allows our team to assist you much more quickly.
Yes, 8mbet customer support is available 7 days a week, 24 hours a day. Our support team is active day and night, including holidays. So feel free to reach out at any time whenever you have an issue.
The 8mbet support team provides service in both Bengali and English. Players in Bangladesh can easily ask questions in their own language and receive replies in Bengali, so there is no language barrier.
8mbet currently offers two support channels: live chat — accessible directly once you log in to the site, and the fastest option; and email — write to us in detail at [email protected]. Use live chat for urgent matters.
It is best to give a full description in your email — what the problem is, when it happened, what steps you have already taken, and attach a screenshot where relevant. The clearer the message, the faster your issue will be resolved.
8mbet VIP members enjoy weekly cashback. At higher tiers, you get access to personalised offers, priority support, and exclusive promotions. The benefits increase at each tier, so the more you play, the better the rewards.
8mbet has five VIP tiers with the following weekly cashback rates:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.7% weekly cashback
- Platinum — up to 1.0% weekly cashback
- Diamond — up to 1.2% weekly cashback
By playing regularly and staying active, you will automatically advance to higher VIP tiers. The more gaming activity you have, the faster you reach the next level. The system tracks your progress and upgrades your tier once you qualify.
Each week, a set percentage of your net gaming activity is added to your account as cashback. The cashback rate depends on your current VIP tier — it increases gradually from Bronze through to Diamond. This weekly reward is credited directly to your balance.
No, there is no separate registration for VIP. As soon as you create an account at 8mbet, you automatically become part of the VIP program and start at the Bronze tier. As you keep playing, the system will upgrade your tier based on your progress.
Have more questions?
Our support team is with you 24/7 — in Bengali and English.
Get an instant response via live chat or send us the details by email.
Live Chat
Available directly on the site
24 hours / 7 days
24 hours / 7 days
Email Support
[email protected]
In Bengali and English
In Bengali and English